大语言模型辅助老年患者理解确认的语言行动能力研究

Linguistic Action Competence of Large Language Models: Assisting Elderly Patients with Understanding Confirmation

  • 摘要: 本研究基于Kameyama提出的“理解确认行动模型”,从行动理论视阈下系统评估了DeepSeek、ChatGPT-4和豆包三种大语言模型在医患沟通中辅助老年患者实现理解确认的语言行动能力。通过模拟真实医患对话,分析模型在应对感知障碍型和知识欠缺型接收缺陷的语言行动表现。结果发现:首先,模型在整体能力上较为接近,但在具体情境中表现各异。其次,模型均表现出语言行动边界模糊的共性问题,常越出理解确认范畴,不恰当地介入诊疗过程。最后,话语标记维度的得分体现了大语言模型在元语用层面的不足。本研究初步探讨了大语言模型辅助老年患者实施理解确认的优势与局限,为其在机构性对话场景中的优化应用提供理论依据与实践参考。

     

    Abstract: This study, drawing on Kameyama’s “Understanding Confirmation Action Model” within the framework of Action Theory, systematically evaluates the linguistic action competence of three Large Language Models — DeepSeek, ChatGPT-4, and Doubao — in assisting elderly patients with understanding confirmation during clinical encounters. Through simulated real-life doctor–patient dialogues, the study examines how the models deploy linguistic actions in response to comprehension difficulties arising from perceptual and knowledge-related barriers. The results show that, while the three models are broadly comparable in overall competence, their performance varies across specific situational contexts. A common issue observed across all models is the blurred boundary of linguistic actions, as they frequently go beyond the scope of understanding confirmation and inappropriately intervene in diagnostic processes. In addition, the models’ scores on discourse markers point to their limitations at the metapragmatic level. This study offers an initial exploration of the strengths and weaknesses of large language models in supporting elderly patients’ understanding confirmation, and provides both theoretical and practical implications for their improved application in institutional discourse settings.

     

/

返回文章
返回